Sales and Freight Policy Statement
We sell to suppliers and users of hardware, safety, welding and industrial supplies.
For faster service please order by part number. Orders can be made through our web-store, email, phone or fax.
Hours: 8:00AM to 4:00PM CST
Monday through Friday
Number: (573) 372-5445
Fax: (573) 372-5111
24 Hour Service
Transmit orders, inquiries and other communications through our web-store at www.veteransworldwide.biz.
Payment 1% 10 Days-Net 30 days, from date of invoice. Cash discounts are not allowable on freight or miscellaneous charges. Past due invoices will be subject to finance charges at the highest rate permitted by law.
Customer is responsible for all collection fees and attorney’s fees (where allowed by law) in connection with any past due amount.
There is a $35.00 fee for ALL returned checks.
INTERNATIONAL customers will be invoiced in U.S. Dollars.
We accept Visa, MasterCard and Discover.
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received. The shipment of orders is subject to approval by our credit department.
Return Merchandise Authorization Policy
Return requests must be approved, processed and returned to our distribution center within 60 days of the original invoice date.
All returns are subject to a restocking fee.
All approved RMA’s must include the RMA number and be in sellable condition as determined by Veterans Worldwide Sales & Services, LLC or the returned merchandise will be returned to the customer and denied credit.
If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility.
Non-stocks, discontinued and special order items including direct and G ranked inventory will not be available for returns.
All unprocessed RMA requests will be cancelled on the 61st day from invoicing.
Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments. CLAIMS FOR SHORTAGE OR DAMAGED MATERIAL CAUSED BY COMMON CARRIER MUST BE NOTED AT THE TIME OF RECEIPT AND FILED AGAINST CARRIER RESPONSIBLE. The value of defective material is the limit of liability.
*ALL ITEMS ARE SHIPPED AT YOUR RISK. VETERANS WORLDWIDE SALES & SERVICES, LLC WILL NOT BE RESPONSIBLE FOR ANY DAMAGES INCURRED DURING SHIPPING. PLEASE INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT.
Manufacturer Warranty Policy
In no event will Veterans Worldwide Sales & Services, LLC be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of Veterans Worldwide Sales & Services, LLC, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact the customer service department for prior authorization before returning defective material, (573) 372-5445.
ALL SHORTAGES/DAMAGES MUST BE NOTED ON THE ORIGNAL FREIGHT BILL FROM CARRIER AND COMMUNICATED TO VETERANS WORLDWIDE SALES & SERVICES, LLC WITHIN 10 WORKING DAYS. ALL DAMAGES/SHORTAGES NOT NOTED ON ORIGINAL FREIGHT BILL WILL NOT BE ISSUED CREDIT.
Material Safety Data Sheets, Country of Origin, Certificate of Compliance*
M.S.D.S., COO, and Cert sheets are available upon request on the applicable products we distribute. Certs will require the specific lot number of the product to obtain with each request.
An order of $1500.00 net to one destination will be shipped PREPAID, within the 48 contiguous United States, via common carrier. If special routing or expedited transportation is required, the total expense will be assumed by the purchaser.
Floor sweep, safety cabinets, JOBOX’s, and oil-dry cannot be combined to fulfill freight paid requirements. Some other items will also be excluded from the freight policy and quoted FOB factory (no freight allowed). An example would be large Wilton machinery or 55 gallon drums of chemicals. If you have any questions, please confirm those items with our sales department.
If the order is not $1500.00 net, material will be shipped via common carrier freight collect unless freight arrangements are made.
We will ship F.O.B. shipping point and prepay freight at the lowest published tariff within the continental United States on orders with a net value of $1500 or more and backorders from these orders except on the products listed below. Orders with a net value of less than $1500 and backorders from these orders will be shipped freight collect. The following products are F.O.B. shipping point, freight collect and cannot be included to make up a prepaid order:
Merchandise not cataloged, certain imprinted items and special non-stock items.
All 55 gallon drums of chemicals.
Phoenix-Rebating/Reconditioning and Flux Ovens, including parts and accessories for same.
Other products with freight exceptions as published on discounts. When special routing is requested, an extra charge incurred will be added to the invoice.
Please note that while we strive to meet all promised delivery dates, they are estimates only, not a guarantee. Veterans Worldwide Sales & Services, LLC is not responsible for deliveries that are delayed due to national disasters or inclement weather conditions. Refunds for shipping or freight charges will not be eligible for credit or negotiation.
Full Package Shipments
All aerosol and liquid products will be shipped in full package quantities. Full package quantity orders are requested but not mandatory.
We reserve the right to specify the routing on all shipments on which there is a freight allowance. If transportation other than what we specify is used, the customer must assume any additional charges if the cost is higher. Hazardous materials (HAZMAT) shipments may be limited to restrictions via carriers.
UPS & Fed Ex Shipments of DOT HAZ MAT
UPS will charge $25.00 for each hazardous material package requiring U.S. Department of Transportation shipping papers.
Additional handling per package - $8.00
Any article that is not fully encased in an outside shipping container.
Any article that is encased in an outside shipping container made of metal or wood.
Cans or pails that are not fully encased in a shipping container made of corrugated cardboard.
Any package that exceeds 60 inches in length.
Hazardous materials charge per package requiring shipping papers under 49 C.F.R. Section 172.200 - $25.00 applies to ground.
Effective May 1, 2011, Veterans Worldwide Sales & Services, LLC will implement a fuel surcharge on all invoices based on the price of diesel fuel which is the primary driver of the additional costs we have incurred. The fuel surcharge percentage will be calculated each month based on the average cost of diesel for the previous month.
The fuel charge amount will change monthly based on the average cost of diesel for the previous month without additional communication. We understand that this is a challenging environment and have worked hard to avoid this decision through numerous cost reduction projects.
The fuel surcharge will be in effect for all orders and all customers except for orders where the customer pays for the freight with freight carrier directly.